Operator: HydroComplete LLC. Effective November 14, 2026
These Terms are a binding agreement between you and HydroComplete LLC, a North Carolina limited liability company ("Doorstep Translator", "we"), the operator of the Doorstep Translator service. By linking your Ring account to Doorstep Translator, or by using your dashboard, you accept these Terms and our Privacy Policy. If you do not agree, do not link your account or use the service. You must be at least 18 and able to form a binding contract.
When someone presses a Ring doorbell you connect, Doorstep Translator takes the sound from Ring's recording of that visit, writes down what was said and, if it was said in another language, translates it into the language you choose, then shows it on your dashboard and by email, usually a minute or two later. It is not a live interpreter: it cannot help you reply, and it only works from recordings Ring makes with audio recording turned on.
Our data practices are set out in the Privacy Policy, which is part of these Terms. In summary: only doorbell presses are processed (plus motion alerts during a 15-minute test you start); about 30 seconds of recording is downloaded and its sound is turned into text on our own server; the recording and sound are deleted within seconds and never kept or sent anywhere; only the text is sent to Anthropic's Claude AI for translation; nobody is identified; visits are kept for 7 days; nothing is sold or used to train AI; and you can delete everything at any time from your dashboard or by removing Doorstep Translator in the Ring app. The Privacy Policy controls if it and this summary differ.
The service, including its software, design, name and documentation, is owned by HydroComplete LLC. We grant you a limited, non-exclusive, non-transferable, revocable licence to use it for your own household. You keep all rights in your Ring recordings and grant us only the limited permission to retrieve and process them to provide the service. Speech recognition uses whisper.cpp and the Whisper model under their open-source (MIT) licences. "Ring" and "Amazon" are trademarks of their owners; Doorstep Translator is not affiliated with or endorsed by Ring LLC or Amazon.com, Inc., beyond taking part in the Ring developer program.
The service depends on Ring and Amazon (device access and account linking, under your agreement with Ring), Fly.io (hosting), Anthropic (AI translation) and Resend (email). We are not responsible for their outages, changes or acts. Your use of Ring remains governed by Ring's own terms.
The service is provided "as is" and "as available", without warranties of any kind, express or implied, including accuracy of any transcript or translation and fitness for a particular purpose. We do not warrant that any visit will be processed, processed on time or translated correctly. To the fullest extent the law allows, HydroComplete LLC is not liable for indirect, incidental or consequential damages arising from use of or inability to use the service, including missed, wrong or misleading transcripts or translations. Total liability is limited to the amount you paid for the service in the twelve months before the claim.
By you: delete your data at any time with Delete all my data on your dashboard, or remove Doorstep Translator in the Ring app; either ends access and erases your data. By us: we may suspend or end access for breach of these Terms, unlawful use or abuse (anyone can report misuse as described on our support page), or if Ring, Amazon or the law requires it, and where practical we will tell you by email. We may discontinue the service with reasonable notice. On any termination your data is deleted as on unlinking. Sections 4 to 7 survive termination.
We may update these Terms. Material changes will be posted here with a new effective date and, where feasible, announced on your dashboard or by email before they take effect.
These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law rules.